First off, thank you to everyone who completed the company satisfaction survey. It was comprised of 45 questions that covered a variety of topics regarding teamwork, communication, and leadership. As we strive to be more open with our members, below we have compiled the results from the survey.
Each question was given a grade, from A to F, based on how positive the response was. Most questions were in the format of Yes, No, Somewhat. For these questions, a Yes was worth 1 point, a Somewhat was 0.5 points, and a No was 0 points. The total score was then divided by the maximum possible points and given a corresponding grade.
Some questions were open-ended and it was amazing to see the results we got. Those were not given any points towards the final grade. While not all individual responses are displayed, they have been read by management and have been taken into consideration.
Section 1: The Community & You
Overall Grade: B+
|A-||1||Do you believe that you have a clear understanding of the strategic objectives of the Community?|
|F-||2||Can you recite our Community’s values?|
|A-||3||Is it clear to you how your role impacts the Community objectives?|
|A+||4||Do you believe that there is an opportunity for personal growth and development of your skills within the Community?|
|B-||5||Are you satisfied with your role within the Community overall?|
|A-||6||Do you feel rewarded for your dedication and commitment towards the Community?|
|A+||7||Is the Community atmosphere in the virtual workspace one that helps you strike the right balance between your work life and personal life?|
|A+||8||Does the Community have fair policies for recognition and promotion for all members?|
|A||9||Do you like our Community's culture?|
|A-||10||Do you have fun when engaging with the Community (i.e. in Slack, on Community calls)|
|B+||11||How likely are you to recommend the Community to others as a great place to belong?|
|A-||12||Do you believe this Community is going in the right direction?|
|A||13||Do you think that the Community encourages different points of view?|
Q 14: What three words would you use to describe our culture?
Q 15: What’s one thing that’s missing from the Community?
Section 2: Information & Communication
Overall Grade: A-
|A-||16||How easy is it for you to get the information you need to make better decisions in your role?|
|A-||17||If something unusual comes up, do you know who to go to for a solution?|
|B+||18||Do you feel informed about all the resources and tools to perform your duties well?|
Section 3: Leaders & Leadership
Overall Grade: A
|A-||19||Do you know who your People Leaders and Leadership are?|
|A+||20||Do your seniors and People Leaders encourage you to give your best effort?|
|A||21||Do you feel that your opinions are heard and valued by your superiors?|
|A+||22||Do you feel that Leadership takes your role into consideration while making leadership related decisions?|
|A-||23||Have you received any constructive feedback from your People Leader?|
|A-||24||Has your People Leader offered you any praise when you have done a good job?|
|A||25||How frequently do you receive recognition from your People Leader?|
|A-||26||Do you think the People Leaders and Leadership respects your personal time?|
|A||27||Do you feel like the Leadership team is transparent?|
Section 4: Team & Teamwork
Overall Grade: A-
|A||28||Do you enjoy being a member of your team?|
|A-||29||Do you feel inspired by your team to do your best in your role?|
|A-||30||Do you feel you receive the support you need in your role whenever needed?|
|A||31||Do you think your seniors treat all the team members equally?|
|A+||32||Do you feel like team members are respectful?|
|B+||33||Do you feel like team members are engaging?|
|A-||34||Do you feel like team members are helpful?|
Section 5: Self-Evaluation
Overall Grade: B-
|A-||35||Have you experienced personal growth such as upgrading your skills and learning other tasks since joining the Community?|
|C-||36||Do you ever feel that you go beyond your limits to fulfill your role?|
|B-||37||Do you feel your efforts make a positive difference to others directly or indirectly?|
|D||38||Do you feel that you have enough skills or training to teach others?|
|A-||39||Has your role caused any unreasonable amounts of stress to you?|
|B-||40||How happy are you with your current role?|
|B+||41||How happy are you with your future prospects within the Community?|
|C-||42||Do you believe you'll be able to reach your full potential as a member of the Community?|
|B-||43||Do you see yourself still being a member in the next 2 years?|
Q 44: Hypothetically, if you were to leave the Community tomorrow, what would your reason be?
Q 45: Do you have anything that you would like to share?